iCloud Sync between 2 Macs does not work

matthews
matthews
Community Member
in Mac

Hello !
Don't find how to force iCloud synchronisation on the Mac App; is there a solution?
1P4 didn't want to sync on one of the mac and didn't sync with 1P4 mini...
Solution? I delete the App and load it again from the App Store and it seems to be ok... until now?
Thanx for your answer.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @matthews,

    I'm so sorry to hear that you're having trouble getting iCloud to sync up. Unfortunately, there is no way for us to initiate a sync with iCloud because Apple has not allowed us that kind of access into the system.

    There should be no need to completely reinstall the App however. The first thing to check if sync is not working is to ensure that iCloud is enabled on all devices, and that you are logged in with the same iCloud account. If things look good there, try resetting sync:

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync, and toggle iCloud to OFF.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from iCloud and confirm that you want to disable sync.

    • Reboot the Mac and iOS devices.

    • On the Mac, go back to the Sync preferences, and enable iCloud.

    • Wait about 20 minutes to give iCloud time to run the initial sync to all devices.

    • Go back into the iOS app and re-enable iCloud sync. It should work this time.

    Please let me know if you're still seeing inconsistencies, and we'll do some further investigating! :)

  • livonius
    livonius
    Community Member

    I tried all of your suggested tasks and the data does not match on my Mac and Mac Book Pro.

  • Megan
    Megan
    1Password Alumni

    Hi @livonius,

    I'm so sorry to hear that iCloud sync is misbehaving for you. In order to get this sorted out, I'd like to take a bit of a closer look at your system. Could you please send us a Diagnostics Report?

    Download the 1Password Troubleshooting utility and follow the instructions to generate the report.

    Then attach the entire file to an email to us: support@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once we see the report we should be able to better assist you. Thanks in advance!

  • livonius
    livonius
    Community Member

    Good News....This morning, all devices were in sync!

  • Megan
    Megan
    1Password Alumni

    Hi @livonius,

    Thanks so much for letting us know that you're all synced up! Sometimes iCloud is a bit slow to get things synced (I've noticed this in my Reminders app too.) I hope that things behave nicely for you from now on ... but if you run into any further snags, please don't hesitate to ask :)

This discussion has been closed.