Unable to sync through iCloud to a second Mac

mikeroberts
mikeroberts
Community Member
in Mac

I recently purchased 1Password and installed on my primary Mac, iPhone and iPad. I am able to sync through iCloud on these devices without a problem. When I aded my backup Mac and tried to sync using iCloud, it is not working, even though it appears I have everything setup correctly. I even tried opening a couple of photos and PDFs and moving them to iCloud as suggested in the Knowledgebase. Any thoughts?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @mikeroberts,

    Let's try resetting sync:

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync, and toggle iCloud to OFF.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from iCloud and confirm that you want to disable sync.

    • Reboot the Mac and iOS devices.

    • On the Mac, go back to the Sync preferences, and enable iCloud.

    • Wait about 20 minutes to give iCloud time to run the initial sync to all devices. Because iCloud is a closed system to us and we cannot directly initiate a sync, this step is really important!

    • Go back into the iOS app and re-enable iCloud sync. It should work this time.

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