New Folder - not syncing with iCloud to other Macs

smetz

New to 1Password - trial at this point. Have installed on 3 Macs (OSx 10.9.2) and have logins seem to work fine and sync between the 3 Macs. On one Mac I created several new folders and have appropriate Logins copied. However, these new folders do not seem to sync with other 2 Macs using iCloud Sync. Is there something I need to do to sync these folders?

sjk

Hi @smetz, and welcome to 1Password! :)

It's unusual that 1Password folders aren't being synced with iCloud; they should be. Just to confirm, you're only seeing those folders in 1Password on the Mac they were created on, but every item in them does show up on all three Macs? If you create a folder on one of the other Macs does it also not appear on any of the other two? Is the All Items count the same on all three Macs and, as far as you can tell, just folders are missing on at least one of the Macs?

Have you tried resetting iCloud syncing on any of the Macs? And is it 1Password 4.2.2 or a beta version you're running as a trial?

Thanks in advance for that additional information!

smetz

Thanks for the response. Running 4.2.2. Not sure what caused the problem, but tried Dropbox sync, same problem. Looked like 2 of my MACs were not syncing at all. Rebooted both and reset sync to iCloud, now all 3 Macs are in sync. Not sure what caused the problem.

Megan

Hi @smetz,

Sometimes re-booting and resetting sync can be the kickstart that iCloud needs. Unfortunately, iCloud is still very much a black box to us: Apple allows us to use the sync but doesn't allow us access to the inner workings, so 1Password has to sync on iCloud's schedule. This means that patience can sometimes be required. :)

I hope things sync smoothly for you from now on, but we're here if you hit any further snags!

smetz

Megan, thanks. Understand your point on iCloud. Since I am trying to get used to 1Password at this point I have been trying discover which functions work best for me, so will try Dropbox and Folders for syncing before concluding...both of these sync approaches may provide better user control than iCloud. Thanks for the tip.

Jasper

On behalf of Megan, you're welcome! Please let us know if you have any other questions. :)