Issue with upgrade from 3 to 4 and Chrome extension

gap_tooth
gap_tooth
Community Member
edited April 2014 in Mac

I recently upgraded my iMac to Mavericks, and used the App Store to update to 1Password 4. I have the options checked to keep mini running and show it in the menu bar. Every time I click the extension icon in Chrome, it seems to relaunch mini; the icon moves to the leftmost position in the menu bar, and displays the message "1Password mini started To use 1Password in Google Chrome this mini app needs to stay running in your menu bar," and displays a "Use in Google" button. Clicking this appears to do nothing. The tab indicating that it couldn't find the app opens, and clicking "Try again" results in the same behavior. Any idea what I can do to resolve this?

Comments

  • sjk
    sjk
    1Password Alumni
    edited May 2014

    Hi @gap_tooth‌,

    It sounds like there may be something left over from 1Password 3 that's interfering with 1Password 4. When you open the chrome://extensions page in Chrome you should only have the extension for 1Password 4 installed/enabled, e.g.:

    If it is configured like that and you're still having trouble, please send us a Diagnostics Report from your Mac, along with a link to this topic, to support+forum@agilebits.com. A brief comment here mentioning that you've sent the report would also be helpful.

    Once we see the report we'll be able to quickly get this sorted out for you. Thanks in advance!

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