Browser extensions don't respond in second user account [moved to private email]

kennytrim
kennytrim
Community Member
edited May 2014 in Mac

I have two user accounts on my Mac sharing the the same 1Password data via Dropbox sync. Everything behaves as expected for whichever user logs in first, but the second user's browser extensions (Safari, Firefox and Chrome) don't respond unless the other user has first opened and unlocked the 1Password application.

When I uncheck "Lock when fast user switching" in preferences the non-responsive plugin will actually be open and unlocked when I login to the other users side. This is the case even if the browser in question isn't itself open (i.e. user 1 is running Chrome and plugin is functioning normally, switch to user 2 and try to open Safari plugin and it doesn't respond, then switch back to user 1 and Safari plugin window is open but Safari is not)

For reference, I'm on a new iMac running the current versions of Mavericks, 1Password/Plugins, Safari, Firefox, Chrome and Dropbox.

Comments

  • Meek
    Meek
    edited May 2014

    Hi @kennytrim‌,

    I am sorry to hear about the trouble with 1Password! Lets figure out whats going on.

    Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :grinning:

    Once we see the report we should be able to better assist you. Thanks in advance!

    .

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