Can't find existing keychain

speakeasy
speakeasy
Community Member
in Mac

Hello,

  Not overly familiar with the jargon so help me out here. I had a hard-drive crash and re-installed a clean version of mavericks on a drive. I am trying to recover my 1password data from a backup but can't seem to find the files they are asking for ".agilekeychain" or ".opvault". I have scoured the containers folder (this is an app store version) and all I can find are the .sqlite files. Can I restore from these? And if so, how?

thanks,

nick

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I've taken the liberty of reformatting your post, below, so it's easier to read.

    Not overly familiar with the jargon so help me out here. I had a hard-drive crash and re-installed a clean version of mavericks on a drive. I am trying to recover my 1password data from a backup but can't seem to find the files they are asking for ".agilekeychain" or ".opvault". I have scoured the containers folder (this is an app store version) and all I can find are the .sqlite files. Can I restore from these? And if so, how?

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @speakeasy‌

    I'm sorry to hear that you're having trouble here. The easiest way to get this sorted out is to take a closer look inside your system. Could you please send us a Diagnostics Report?

    http://learn2.agilebits.com/1Password4/diagnostic-report.html

    Then attach the entire file to an email to us: support+forum@ agilebits .com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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