Safari extension problem [Resolved: restart Safari, then retry extension update]

anim57
anim57
Community Member
edited July 2014 in Mac

Hello -
Yesterday I began to get the following error message popping up in Safari (version 7.0.4): "Safari can’t install this extension. An error occurred while installing the extension “1Password”."

Any idea how I might fix this?

Thanks.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    I'm assuming it's trying to auto update the 1Password extension (and obviously failing). There have been a couple of threads about this recently. You could try deleting the extension from Safari and manually downloading a fresh copy direct from Agilebits.

  • sjk
    sjk
    1Password Alumni

    Hi @anim57,

    Could you please restart Safari and see if you're able to successfully update the 1Password extension after that?

    The specific cause of this problem has been elusive so far. @MikeT has posted some questions to help us isolate it: here. Any answers you'd like to give would be appreciated. Thanks!

  • anim57
    anim57
    Community Member

    Hello -

    Thanks for the replies. The Safari restart didn't do it, but uninstalling the extension and re-downloading it from Agilebits did the trick. Thanks!

  • Megan
    Megan
    1Password Alumni

    Hi @anim57,

    I'm glad to hear that reinstalling the extension got you all sorted out - thanks for letting us know!

    Since this issue is nicely sorted out now, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support@ agilebits .com - we're here for you. :)

This discussion has been closed.