Cannot Access after Update to v5.0.2

srohde
srohde
Community Member
in Mac

I just updated from v5.0.1 to v.5.0.2 via the App Store. I can no longer log in to 1Password. I'm at a loss for what to do. Please help!

Comments

  • Stephen_C
    Stephen_C
    Community Member

    You may need to provide more details: what happens when you try to log in to 1P? However, you could try dragging the app to the trash (don't use any app cleaner tool), emptying the trash, re-booting then re-downloading and re-installing.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @srohde‌

    Hopefully Stephen_C's suggestions got you up and running again but if they didn't then he's right we'll need more details to work on. Once we can begin reducing the search space for your particular issue we can start suggesting solutions :smile:

This discussion has been closed.