Application crashes on launch after update

ralstonr

After updating to 1Password5 today it no longer launches but crashes with the following message:

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Any troubleshooting sugestions?

Stephen_C

Drag the app to the trash (don't use any app cleaner tool), empty the trash, re-boot then re-download and re-install. That should fix the issue.

Stephen

littlebobbytables

Hi @ralstonr‌ Did Stephen_C's suggestion get you up and running again?

ralstonr

Thanks @Stephen_C, this seems to have solved most of the problem. It now launches without crash, but complains about an incorrect version if 1Password mini. How do I clean that part up?

Thanks!

Jasper

Hi @ralstonr,

I'm glad to hear that solved the problem. :)

It now launches without crash, but complains about an incorrect version if 1Password mini. How do I clean that part up?

When using 1Password in Yosemite, you need to make sure that you have a single instance of 1Password on your hard drive.

• Make sure that you have a single copy of 1Password 5 in your /Applications folder
• Open the 1Password main app, and press ⌃⌘Q (Control+Command+Q) to fully quit 1Password and 1Password mini.
• Trash all other copies of 1Password from your hard drive (do not use app cleaning utilities).
• Make sure that there is no copy of 1Password in the Trash either. Please empty the Trash if that's the case.
• Launch 1Password, and it should work fine.

Please let us know if that helps.

ralstonr

Thanks! Issue resolved, there were several version in my Downloads folder, once they were removed, all is well. Thanks for great support and a great product!

Jasper

You're welcome! :)

Please let us know if you have any other questions. We're always happy to help!