Unable to get a particular website to work with 1Password.

jazzman

There is a particular bank website that, no matter what I try, I have been unable to get it to work with 1Password. On this site, you have to enter the user name first and then hit go to get to the password location. I have tried every method I know to get it to work without success. Is there anything you can do when all else fails, or are there sites that just won't cooperate? This is very frustrating.

littlebobbytables

Hi @jazzman‌

Without knowing anything more about the page in question, my first thought would be what we call a multi-page login. They can be a pain. Sometimes you can get a single Login item to work for both pages, sometimes you need to store the site as two logins e.g. Bank site (username) & Bank site (password) and then you do a fill on each page.

Here's a link to our guide on this, let me know what you think.

Plato

There's really no way around the need to use CMD-\ twice with sites like this because, on occasion, an OS update will cause the site to not recognize the computer. When that happens, the site generates a third (intermediate) screen with a randomly chosen question, such as "What is your father's middle name?"

jazzman

Hi @littlebobbytables‌

The multi-page login worked. It saved the username as a password but still worked on page 1. It saved the actual password on page 2 and worked. Strange but it worked.

littlebobbytables

Hi @jazzman‌

Glad to hear you've had success with another site, you're fast becoming a pro working with 1Password :smile:

jazzman

Hi @littlebobbytables‌

You're too kind. It's been tough getting up and running. Not sure I'm doing my wife a favor with this program. I haven't made a final decision on it yet. :)

Plato

Jazzman...

I have to admit that the learning cycle was extremely painful for me but that's because I never read instructions. After several days of gritting my teeth and mumbling under my breath, I can now configure any site blindfolded! Be patient. It takes maybe eight or ten sites before you learn all the different combinations.

Megan

Hi @Plato,

Thanks so much for sharing your wisdom here! I'm sorry to hear that the learning phase was a bit painful for you, but it's great to know that you're comfortable with 1Password now.

We're always working to make 1Password more user-friendly. If there's anything in particular that you think that we could improve upon, or that could be better explained in our documentation, please let us know! (One of my side-projects here is related to user-experience, so new user feedback is much appreciated.)

jazzman

I read instructions, and the learning curve is still painful(LOL)!

jazzman

Hi @Plato‌

Make that 21 sites up and running now. I'm doing better.

Plato

Megan...

I'd love to give you some suggestions but I still haven't read the instructions! It's entirely possible that doing so would have helped me. Maybe if I get bored, I'll read your instructions and get back to you.

rickfillion

Hi @Plato,

Even without having read the instructions/guides (in a perfect world no one would need to read them), we'd love feedback on what you found hard or non-obvious. We very much so want to make the learning curve less steep.

Thanks

Rick

Plato

Rick,

After choosing a Master Password, a new user should be told to pick ONE web site and configure 1Password with the existing crappy site password. This should be a site that uses a single screen containing both username and password (multi-screen logins will be addressed later). This can be done in two or three easy steps with the warning "Do NOT use the 'Edit' function. Then, test this site.

1. If the username and/or password appear BEFORE accessing 1Password, do a "search" for the site in Safari/Preferences/Passwords and delete the saved information.
2. Warn the user never to check the "Remember me" (or similarly named) checkbox. Tell the user how to ensure that 1Password does not cause that box to be checked. Close and reopen Safari and check operation again.
3. If the 1Password login does not go smoothly, advise the user of the significance of the three "Submit" functions. By the way, I still don't understand when "Always Submit" should be selected rather than "Submit when Enabled." Close and reopen Safari and check operation again.
4. AFTER this site is working smoothly with the existing crappy password, tell the user how to change the password. Advise the user that SOME sites allow a new password to be pasted in to the appropriate field while other sites require that it be entered manually. Because of the size of the font in 1Password, it might be helpful to print out the new password (and destroy the paper when finished).
5. AFTER this site is working smoothly with the new secure password, repeat all the above for other single-screen login sites.
6. When all single-screen logins are configured, address the multi-screen logins. These instructions would resemble the above with perhaps some verbiage indicating "As before..."

littlebobbytables

@Plato‌

So like an interactive guide where we take you through the steps of the saving an entry or more visible hints for new users on what to do if 1Password can detect you're on a login page?

Plato

Yup.

rickfillion

Thanks for taking the time to go through that, @Plato. I very much appreciate the feedback and think that sounds like a really good workflow for a new user.

Plato

Rick...

You're welcome. By the way, please explain "Submit when Enabled" as opposed to "Always Submit."

Megan

Hi @Plato,

There are global 'submit' settings ('Automatically submit logins after filling') in Preferences > Browser that govern whether or not 1Password will push the log in button for you after your details are filled. The submit settings within an entry can override the global settings.

This is sometimes necessary for particularly 'unique' Logins. For example, I have my global submit settings enabled, but for those few sites that require entering a manual 'captcha' field after my details are filled, I have the entry's submit settings to 'never submit' so that I can enter that field manually before logging in.

The 'Always Submit' option would have the opposite effect and would override the global settings if you had 'Automatically submit logins after filling' disabled.

I hope this helps!

Plato

You're saying that "When Enabled" means when enabled by the preferences?

littlebobbytables

Hi @Plato‌ That's correct, the setting in question is in 1Password's preferences in the Browser tab and is titled Automatically submit logins after filling.