1Password min failed to open
When I start up my computer, I keep getting this error:
1Password mini failed to open database because of the following problem: 'file is encrypted or is not a database'.
Additional information:
2014-11-21 19:40:23 +0000
5.0.2
502007
Error Domain=SQLite Code=26 "file is encrypted or is not a database" UserInfo=0x7f80c2f400f0 {SQLiteExtenderError=26, NSLocalizedDescription=file is encrypted or is not a database}
I've redownloaded 1Password and reinstalled it, but still get this error. If I open 1Password , the error goes away, and then 1Password mini shows up.
What's going on?
Comments
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Hi @Rememberme,
I'm sorry to hear about the trouble. That's an unusual issue, it sounds like there may be something wrong with the SQLite database that 1Password stores its data in. So we can investigate, could you please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to: support+forum@agilebits.com
A brief comment here mentioning that you've sent the report would also be helpful. Thanks in advance!
Also, just to clarify:
I've redownloaded 1Password and reinstalled it, but still get this error. If I open 1Password , the error goes away, and then 1Password mini shows up.
After the error goes away, does 1Password mini start correctly? Are you able to use 1Password?
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After the error goes away, 1Password shows up and now works. However, the latest thing is I periodically get an error about 1 password mini not being found and I have to restart 1Password. Then it's sometimes okay. I just restarted 1Password and a second 1Password mini showed up in the menu bar and, then one of them disappeared, and 1Password kept spinning it's wheels. Then this error popped up: 1Password failed to connect to 1Password mini: Please restart 1Password. If this does not help, please contact AgileBits support. So, the first time I restarted, everything was ok. Now, trying again, I'm getting the same problem. 1Password keeps spinning its wheels and then gives me the above error. The 1Password mini icon shows up in a different area of the menu bar and I can open that and my passwords are there, but the main 1Password app won't open unless I open it from the applications folder instead of the launchpad. It seems the launchpad icon is pointing to something that's 1Password but not.
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HI @Rememberme
I think we may need that diagnostic report that JasperP asked for. If you post here with the ticket ID once you've done that we can quickly locate your email and see about figuring out why it's doing this.
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Hi, I sent the diagnostic in on 11/30. I think part of the problem is that I have/had 2 versions of 1Password 5. I just found this out because nothing is syncing with my phone and when I checked 1Password on my mac, it was syncing to Dropbox and my iPhone is syncing to iCloud. I have a version from the app store (which is causing the problem, I think because nothing opens and I get the message mentioned above) and one from your site. I want the one from the app store so I can sync with iCloud. How do I get this accomplished?
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Hi @Rememberme
I've found your ticket so we'll continue the discussion via email once we've had a chance to look over your diagnostic report.
ref: PTN-68499-423
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