Response time of support

josepiedaly
josepiedaly
Community Member
in Mac

How long does it take to receive a response from your support staff? I rely heavily on you software which I can't use until I receive support.
Do you have a phone number? So far I only received the auto response and still waiting for email or contact.

Thanks.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I suggest you post a description of your problem on this forum. I think you'll find you get much quicker support like that, especially following the wave of support requests after the release of iOS 8 and OS X Yosemite. There are some very helpful and knowledgeable people on this forum—including people from AgileBits.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @josepiedaly‌

    Apologies for the delay in responding. Stephen_C is sadly correct, we're trying our best to work through the surge of support requests since the release of iOS 8 and Yosemite but sadly response times have suffered. All we can do is apologise.

    I've found your ticket and will respond to you directly there.

    ref: RQF-58252-163

This discussion has been closed.