"Trial Expired" message with valid account

travis74
travis74
Community Member
edited November 2014 in Mac

I've been using 1password for almost a year (purchased through your website) and ever since I've updated to version 5 on Yosemite it says trial expired. If I go into your website to retrieve my license it doesn't recognize my email address. FYI, 1password on my iOS devices still works just fine.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @travis74‌

    We have an announcement regarding the Trial Expired message (Trial Expired notice in 1Password 5 for Mac?)

    If that doesn't help and you're positive you purchased 1Password directly from ys then please do email us at support+licenses@agilebits.com and in the email include the following.

    • Your name as you would have entered it at the time of purchase
    • Any email addresses you may have used for your purchase. If in doubt list all you have.
    • your forum username and a link to this thread

    Once you've done that if you can post here with the ticket ID we can link the two to help ensure a speedy response.

    I'm not saying it does pertain to your situation but we have had one or two instances where people mistakingly believed a purchase of 1Password for iOS also covered them for OS X. Unfortunately our licences are per platform. I only mention that as you did mention 1Password for iOS.

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