New Update killed my 1Password
I updated to the new version of Yosemite. Then I downloaded your new version. The application then completely failed:
Process: 1Password 5 [833]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [833]
User ID: 501
Date/Time: 2014-11-26 09:44:55.124 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 24C61369-6721-05E2-4327-E6E0154637FB
Time Awake Since Boot: 760 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found
Comments
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I deleted the 1Password then redownloaded, then restarted. That got it working again.
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Hi @mhersey,
Sorry for the trouble! We're investigating some rare cases where the app somehow gets corrupted (the HockeyApp framework is missing). As you discovered, re-installing the app is the current fix.
For anyone else having the issue, this should fix it:
- Open your Applications folder
- Locate the 1Password 5.app in the list
Drag it to the trash can.
- Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.
After dragging it to the trash, please empty your trash, then restart your computer.
- After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads
- Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.
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