1Password not syncing with Dropbox

Nelcor

I bought 1 Password recently from the Agilebits website not knowing it would not be possible to sync using icloud. There either is no warning about this or I just missed it. Any way to aquire icloud syncing without having to re-buy from the AppStore? I am a new 1password user and the only vault in Dropbox is the original keychain which has never synced. I don't like Dropbox, would rather sync with ICloud, or is Dropbox better for some reason?

Stephen_C

If you bought within the past 30 days AgileBits will refund your money to enable you to buy the Mac App Store version.

Stephen

Nelcor

Great, then will all my data still be intact or will I need to start over? Would you recommend I stay with Dropbox instead and fix the problem somehow?

Nelcor

Stephen,
I see there are instructions for migrating to iCloud from Dropbox. I paid 39.99 with a coupon for the web version in the last 10 days. I must purchase the App store version before migrating. How do I get reimbursed the $39.99?

Stephen_C

You will also need to look at this knowledge base article about migrating from the AgileBits store version to the Mac App Store version.

How do I get reimbursed the $39.99?

Please await specific instructions from someone from AgileBits. I'm merely a volunteer working on the forums so have no control over refunds. I'm pinging @Drew_AG‌ for you as he seems to be around at the moment.

Stephen

Nelcor

OK, Thanks Stephen, this is helpful. Is this forum the only way to make contact with someone at AgileBits? What is the best way to message direct to them for help?

Stephen_C

What is the best way to message direct to them for help?

The best way to get quick support is usually on this forum. However, you can email support+licenses @ agilebits.com if you wish. It's important you include in the email:

1. a link to this thread;
2. your full purchase details (date of purchase, email address used and your name: all the details you had to give when you bought);
3. the fact that you want a refund to enable you to buy 1P from the Mac App Store.

Stephen

Nelcor

Will do Stephen,
Thanks again for your timely response.

Drew_AG

Hi @Nelcor,

Sorry for any confusion about iCloud sync!

Have you sent us an email yet? I took a quick look in our system but I was unable to find an email from the address associated with your forum account. If you already sent an email but haven't received a reply yet and want to make sure we've received it, please send me a private message with the email address you used to send it, and I'll be happy to track it down. Thanks! :)