Multiple Account

Taiwan
Taiwan
Community Member
in Mac

I just bought 1Password for Mac and iOS and when i try to rename multiple accounts after editing they go back to the normal stage

Example

I have 2 Amazon Accounts both appear as Amazon so i am unable to tell which one is which from the 1Password Safari plugin nor the menu bar
if i open 1Password and I edit the name from Amazon to Amazon1 and the second to Amazon2 after editing they go back and Show Amazon so its impossible to differentiate them, in gmail I have a bigger problem because i have 5 accounts is it a bug? that i after i edit them they revert back to show the initial name? or is there any other way to sort this out, i search in the forum for answers but the one i found its not available under the preference menu to show the logins

Thanks

Comments

  • Stephen_C
    Stephen_C
    Community Member

    In order that somebody can help you please tell us:

    1. the version numbers of 1P on your Mac and on your iOS device;
    2. your OS X and iOS version numbers;
    3. how you sync 1P data between Mac and iOS device.

    Stephen

  • Taiwan
    Taiwan
    Community Member
    edited December 2014

    1- 1Password Version 5.0.2 (502006) Mac App Store (OS X) , 1Password Version 5.1.2 App Store Pro (iOS)

    2- OS X Yosemite Version 10.10.1 , iOS 8.1.2

    3- iCloud
    Thanks

  • Taiwan
    Taiwan
    Community Member

    any clue ?

  • oshloel
    oshloel
    Community Member
    edited December 2014

    Is the issue occurring on the Mac or iOS version? If the Mac version, are you being sure to click SAVE at the bottom right after editing an item?

    I have no problem editing any part of a login and having the changes stick so long as I make a point of clicking SAVE to complete the process.

    I have many multiple accounts or items such as you are describing, often one for myself and one for my wife, each named the same but with our initials added as a suffix. Passports, insurance logins, and items of that sort are examples.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited December 2014

    Hi @Taiwan‌

    Assuming this is happening on the your Mac. If oshloel's question regarding the use of the save button didn't help my suggestion would be to see if iCloud is interfering somehow. It shouldn't be but it's worth checking.

    In 1Password enter the preferences and switch to the Sync tab. Click the Change Syncing... button and confirm that you want to disable iCloud Sync.

    If you then go and edit the items do they revert back as you say or do the edits hold? Let us know the results of that and also what happens when you re-enable iCloud Syncing, do the edits hold this time or do they once again disappear?

  • Taiwan
    Taiwan
    Community Member

    Thanks for the help I think i need to buy a new pair of glasses since i didnt notice the save button !!! thanks

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    :smile: I'm glad to hear you have this resolved. I'm going to close this ticket but if you have any further questions do please post!

This discussion has been closed.