Immediate crash on launch post in-app v4 to v5 upgrade
Situation: Followed update prompts to v5
Result: App crashes before any window is even displayed.
Context: Yosemite, mid-2014 MBP
Repeatability: 100%
Dump Data:
Process: 1Password 5 [6412]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [6412]
User ID: 501
Date/Time: 2014-12-21 22:03:05.012 +1100
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 7F00D6C8-30AE-F1CC-555A-9E46CD9D9D4E
Sleep/Wake UUID: 020D5A7D-FBE3-4C94-B7CF-AD32E8612878
Time Awake Since Boot: 100000 seconds
Time Since Wake: 11000 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found
...
Comments
-
Try this please:
- drag the 1P app to the trash (don't use any app cleaner tool because it will try to remove files you need to keep);
- empty the trash and reboot;
- re-download and re-install 1P.
That should fix the issue.
Stephen
0 -
Hi @dkellam,
I'm really sorry that you got hit by this issue. This is a known issue on our end that we're still tracking down. It affects a very small percentage of people who are updating the app where they're left with an app that doesn't launch. We haven't figured out what's going on there yet. The solution is exactly as @Stephen_C mentioned... to reinstall manually from our website.
Rick
0
