Immediate crash on launch post in-app v4 to v5 upgrade

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dkellam
dkellam
Community Member

Situation: Followed update prompts to v5
Result: App crashes before any window is even displayed.
Context: Yosemite, mid-2014 MBP
Repeatability: 100%
Dump Data:

Process: 1Password 5 [6412]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [6412]
User ID: 501

Date/Time: 2014-12-21 22:03:05.012 +1100
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 7F00D6C8-30AE-F1CC-555A-9E46CD9D9D4E

Sleep/Wake UUID: 020D5A7D-FBE3-4C94-B7CF-AD32E8612878

Time Awake Since Boot: 100000 seconds
Time Since Wake: 11000 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

...

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    Try this please:

    1. drag the 1P app to the trash (don't use any app cleaner tool because it will try to remove files you need to keep);
    2. empty the trash and reboot;
    3. re-download and re-install 1P.

    That should fix the issue.

    Stephen

  • Hi @dkellam‌,

    I'm really sorry that you got hit by this issue. This is a known issue on our end that we're still tracking down. It affects a very small percentage of people who are updating the app where they're left with an app that doesn't launch. We haven't figured out what's going on there yet. The solution is exactly as @Stephen_C mentioned... to reinstall manually from our website.

    Rick

This discussion has been closed.