Lost my password - created new vault - sync problem across devices

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jlbflyboy172
jlbflyboy172
Community Member

I am a newbie that has managed to screw things up.

I purchased the 1PW5 app for the computer and IOS devices. I setup on my main mac desktop computer and created a crazy long password and then I did not record it down correctly and I can't get in. It installed a while back and did not have much data input yet so I was happy to create a new vault with a new password that I have written down now. I also installed from my App store purchase on my macbook air at the time of purchase and now I am trying to login and it still wants the old password. I removed the app and trashed the files and then I tried to just open the keychain file from dropbox and it still wants the old password.

Is there a way to get the macbook air to forget there was a copy on the app on it o I can re-install and pick up the new vault?

Hope that makes sense.

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  • Stephen_C
    Stephen_C
    Community Member
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    If you want to start over you need to follow exactly the procedure in this knowledge base article. Matters will be slightly more complicated by virtue of the fact you have a vault with data you need to save. How do you sync with your iOS devices and is the 1P data on those up to date?

    Stephen

  • jlbflyboy172
    jlbflyboy172
    Community Member
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    I got it. Thank you!

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    I'm glad to hear you have it resolved @jlbflyboy172‌ I'm going to close the thread but if you have any further issues or queries do please post!

This discussion has been closed.