delete conflicts not possible

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Martin59
Martin59
Community Member

in several items I have a bunch of conflicts which all have the same content - an older password. I can delete all of them by clicking the upmost icon (one way), but after saving all appear again.

this happens to several login items.

Comments

  • Stephen_C
    Stephen_C
    Community Member
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    Please tell us:

    1. what versions of 1P you are using on your Mac and on any iOS device;
    2. your OS X and iOS version numbers;
    3. how you sync 1P data between your Mac and your iOS devices.

    I think we need that information before somebody can offer constructive help.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited December 2014
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    Hi @Martin59‌

    That is odd. Let us know the answers to Stephen_C's questions please and we can take it from there. I'll be especially interested in how you sync (assuming you do).

    I can't say it will help but it won't do any irreversible harm. It might be worth trying the following menu option Help > Tools > Optimize Database. I say it can't do any harm because it backs up your vault before it does anything.

  • Martin59
    Martin59
    Community Member
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    all versions most actual

    Mac OS X 10.10.1 / 1P for Mac OS X v 5.0.2 (502006)
    iOS 8.1.2 (12B440) / 1P for iOS v 5.1.2 (app store)
    WiFi snyc

    @littlebobbytables: optimize database didn't help

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @Martin59‌

    It was an outside chance type of thing but it won't have done any harm.

    What happens if you disable Wi-Fi Sync on your Mac, does the entry in question still not record the deletion of the conflict fields when you click on the Save button?

  • Martin59
    Martin59
    Community Member
    edited December 2014
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    problem persists.

    probably I have to mention 1P synchs with a local folder synched via "cloud station" to a synology NAS

    YES I disabled folder synch :-)

    problem persists ... NOT! deleting unnecessary conflict items is possible.

    afterwards I could not synch with the same folder (button disabled), had to create a new one to synch several Macs - and: deleting multiple conflict passwords in older items still possible.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @Martin59‌

    Can you help us out please.

    I'd like to ask you to create a Diagnostics Report from your Mac. Pick the Mac that you've been doing the testing on.

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once you've sent the Report a post here with the ticket ID will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    I don't know if the Diagnostic Report will reveal anything or not but it has to be worth a shot. I'm sorry about all of this.

This discussion has been closed.