License recovery

joergb
joergb
Community Member

I have a problem with my license. I have a family license for 1pw5 which is running on my mac.
Now I want to install on the mac of my wife. But I can't find my license file anymore. I tried to get them send again to me but this only sends my old 1pw3 license.
What can I do?

Thanks

Joerg

Comments

  • Megan
    Megan
    1Password Alumni

    Hi Joerg,

    Thanks for reaching out! I apologize for the trouble here. It looks like you had two separate profiles in our back office records. I've merged them, and re-sent all of your license details to the email address on file.

    I hope this gets you all sorted out, but we're here if you have any further questions or concerns. :)

    ref: 59572

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