No ugrade path from 3.x family license to 5.x multi-seat license? [Resolved]

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RagingRodent
RagingRodent
Community Member
edited January 2015 in Mac

I initially bought a single-seat 3.x license about two years ago. Then I upgraded it to a family license.

Not knowing my license wouldn't be valid anymore I went through the update routine recently and now I have 5 dot something. I went to your store to upgrade my license but the page is insisting I have a single-seat license when I try to list my upgrade paths, and it's suggesting I upgrade to single-seat 5.x.

I sincerely hope this is a bug and that I can upgrade my family license to a multi-seat one. What do I need to do?

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  • Stephen_C
    Stephen_C
    Community Member
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    There is no longer any family licence. Instead the licensing in effect matches that of the Mac App Store version. From this page:

    Our software is licensed per person and per platform, not per device. Each user and each platform requires a license. Licenses can be shared by up to six family members living in the same household. Licenses can not be transfered or re-sold.

    Stephen

  • RagingRodent
    RagingRodent
    Community Member
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    Ah, thanks Stephen.

  • Megan
    Megan
    1Password Alumni
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    Hi @RagingRodent‌

    I'm so glad to hear that Stephen_C was able to solve things for you.

    Since this particular issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)

This discussion has been closed.