License File for 1Password 5, But License Email Only Shows 1Password 3

stevengharris
stevengharris
Community Member
in Mac

Well, I have had 1Password 5 up and running since it came out, and I swear I actually paid for it after being a customer since 1Password3. Now I need to move it to another computer, but I can't get the license file. When I go to I've lost my license file, I get an Email with my 1Password 3 key and no way to get the license file needed for 5. I am not sure how I got in this state, since it is all up and running properly on the computer I'm writing this note on, and I assume I must have had a license file to make that happen at some point. Love the product, and while I don't want to pay twice(!), I am happy to pay and wasn't expecting infinite upgrades ;-). What can I do? I assume someone from AgileBits can see my contact info an talk to me in Email if needed. Thanks.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @stevengharris,

    I'm sorry for any confusion about your license file! I was able to find license information for the email address associated with your forum account. You definitely purchased a license for 1Password 4 for Mac in 2014, which means you also have a license for 1Password 5 for Mac (both versions use the same license file). So no need to worry, you don't need to make another purchase! ;)

    I had your license info resent to that same email address, although it's likely the same as the one you already had sent to yourself. The email includes a license code for 1Password 3 for Mac, but it should also have a link to download your license file for 1Password 4/5. There should also be steps to add that file to 1Password, if it doesn't happen automatically.

    If for some reason you don't see a link to download your license file in that email, please let us know, thanks!

  • stevengharris
    stevengharris
    Community Member

    The mail you sent is (as you said) the same as the one I sent to myself and does not include a link to download the license file itself. It just includes the key and a link to the downloads page. This is all I see...

  • Jasper
    Jasper

    Hi @stevengharris,

    I just sent you another email (a different kind). Please let me know if it works this time. :)

  • stevengharris
    stevengharris
    Community Member

    That did it. Thanks very much for the great service in sorting it out!

  • Jasper
    Jasper

    You're welcome! :)

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