1password doesn't work after update

kallwejt
kallwejt
Community Member
in Mac

After weeks of ignoring suggested update that was popping up every day i installed it and my 1password stopped working. I had v4 before runinng on Yosemite without any problem. Now when i try to launch the program i get an error:

I have lot of important stuff in my 1p, without it i can't work, this makes me furious. Please let me know what should i do

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Don't be furious, just try this. :)

    1. Drag the 1P app to the trash (but don't use any app cleaner tool, which will try to delete files you need to keep).
    2. Empty the trash and reboot your Mac.
    3. Re-download and re-install 1P.

    If you follow the instructions (and don't use any app cleaner tool) you will not lose any 1P data.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @kallwejt‌

    Stephen_C is spot on as he usually is. The download got corrupted but a fresh download should sort you out. Please do let us know how you get along but I'm confident that you'll be reporting success if you follow Stephen_C's steps :smile:

This discussion has been closed.