1Password will not launch after installing update

JustJan
JustJan
Community Member
in Mac

It says the app must be installed in order for the extension to work. I tried again, and then tried re-installing. Please help.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I'm not sure how you tried re-installing but if it wasn't this way please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    If that doesn't work please tell us your 1P version number and OS X version number, together with the browser you are using and the version number of the 1P extension in the browser. Please also tell us what happens when you try to launch 1P.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @JustJan

    Let us know if Stephen_C's post helped!

This discussion has been closed.