Lost data

peteruss
peteruss
Community Member
in Mac

Apologies if this is the wrong place. I have just noticed that I have lost secure notes, credit card details and emails from my 1password vault (possibly some login's as well).

I am running Yosemite 10.10.1 and 1password 5.1.

I tried a restore from a file from a few days ago but without success, and the remaining 'restore' files do not appear to contain the required data?

Any ideas what could have happened or how to recover the data?

Comments

  • MikeT
    MikeT

    Hi @peteruss,

    I'm sorry to hear about this, it sounds like maybe a sync issue? Can you tell us if you're syncing with any devices?

    Also, when you were trying to select a backup to restore from, did you notice a huge drop in the item counts for backups?

    To quickly figure this out, can you please email us your diagnostic report to support+forum@agilebits.com with a link to this thread.

    Let me know here when you sent it.

    Thanks!

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