Keychain profile not loading

RichardLitt
RichardLitt
Community Member

I've just got a new laptop, OSX Yosemite, and downloaded 1Password 5 and version 4 for testing. When I try to load in my 1Password.agilekeychain file in my Dropbox folder, I get a "Failed to unlock. Cannot load keychain profile."

Any ideas?

Comments

  • MikeT
    edited February 2015

    Hi @RichardLitt,

    That sounds like one of the encryption files is missing but that could be because Dropbox hasn't finished syncing everything yet. Since you said it is a new laptop, it sounds like that's the issue.

    Can you check the status of Dropbox on your Mac, to make sure it is done syncing before you open it in 1Password? Hover your mouse over the Dropbox icon in the menu bar to see its progress or check the 1Password.agilekeychan folder in Finder, it should have a green icon next to it.

    Let me know if it did resolve itself after some time.

  • RichardLitt
    RichardLitt
    Community Member

    Hey Mike,

    Yes, it finished syncing, and there's still an issue. :/

    R

  • RichardLitt
    RichardLitt
    Community Member

    Hmm. Apparently, I must have messed something up when I was initially setting up the Dropbox. I checked to see if there was versioning - there is, at https://www.dropbox.com/events. I undid some events that pertained to 1Password, and it works now.

    Sorry about the fuss. Thanks @MikeT.

  • MikeT
    edited February 2015

    No worries, I'm glad you got it fixed. Thanks for updating this thread to let us know what happened.

    Just in case, please do try to test the sync in both directions to make sure it is working properly and all of your data is showing up.

  • RichardLitt
    RichardLitt
    Community Member

    Seems to be working now, both directions - saved new password, got updated to Dropbox. Cheers.

  • Awesome, great to hear! :)

    Please let us know if you have any other questions. We're always happy to help!

This discussion has been closed.