Retrieving license to upgrade, email address contains "+" sign

lichiwu
lichiwu
Community Member
in Mac

Hello,

I have a license for Mac but I'd like to upgrade it to include Windows as well. I used the check your license for upgrade link but when I try to retrieve license, I can't get pass the checker on account that there is a "+" sign in my email address.

What should I do to overcome that?

Thanks,

Lichi

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. if you bought 1P from the AgileBits store, your full address and the email address you used when you bought;
    3. if you bought 1P from the Mac App Store, a copy of your Mac App Store receipt
    4. a request for the Mac/Windows bundle licence;
    5. a link to this thread.

    You will receive an automatic response with a ticket number. if you post that number in this thread, that will help AgileBits connect the two and speed the response.

    Stephen

  • lichiwu
    lichiwu
    Community Member

    Ticket number is #WRC-95278-627

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @lichiwu,

    I see that someone replied to your email earlier today and was able to help you with that. You should be all set now, but if you have more questions or need help, just let us know - we're here for you! :)

This discussion has been closed.