Newly Purchased License Not Being Applied to 1Password 5

jmsbtlr111

Hi I just bought my license and when I try to "add license" nothing happens.

(registration process described on this page [link removed by admin] )

Jbronson1

I am having the same problem. The email I received from Support was to copy my license key and past it somewhere after I went to 1Password/licnese. This is not an option, but rather 1password is looking for a license file on my computer. I have no idea where that may be. NEED HELP ASAP

danco

Both of you, I wonder what version of 1PW you are trying to use.

@Jbronson1, if a license KEY is being mentioned, this refers to 1Password 3. 1Password 4 and 5 (5 for Yosemite only) need a license FILE. The same file works for 1PW4 and 1PW5. 1PW5 is a free upgrade from 1PW4, but 1PW4 is a paid upgrade from 1PW3.

@jmsbtlr111, do you have a downloaded license file? If so, what happens when you double-click it. That should be enough. If it isn't, what happens when you try "add license"? If you aren't licensed, it should ask where the license file is. If you've already double-clicked the file, then you are licensed and "add license" would do nothing more.

jmsbtlr111

@danco Yep I have a downloaded license key file. When I double-clicked it, the 1password registration window didn't change from the trial period display to the registered display though.

I am using 1Password V5.3.BETA-19

jmsbtlr111

ALL GOOD NOW. Don't know what changed :)

Megan

Hi @Jbronson1 ,

I see that someone has replied to your support email - it seems that you're all sorted out now, please let me know if this is not the case! I sincerely apologize for the trouble. We're here if you have any further questions or concerns!

ref: RXZ-66466-533

Hi @jmsbtlr111 ,

I'm so glad to hear that you're all sorted out - I do apologize that it was a bit of a process. We're looking into making licensing more simple for users in the future.

Please let us know if you have further questions, we're happy to help! :)