My master password is suddenly not being accepted

maui19
maui19
Community Member
in Mac

My master password is suddenly not being accepted. It was the same one that was working yesterday. It isn't a typing error, because I have been meticulously copying and pasting it from a text file rather than typing it in (because this exact same thing happened to me yesterday). This is happening on only one of the three devices I am running--two Macs and an iPhone. In reading the help forum, I see this is not an isolated event. So far 1Password has cost me $40 and a huge amount of aggravation, and I am already regretting the purchase.

I have tried all of the steps listed in the KB docs, without success. It is no big deal if I have to delete my vault and start anew, but I don't want to go down that path until I'm sure this app will work properly for me.

Any help would be appreciated.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @maui19 you haven't really posted in the right forum. I am moving your post to the 1Password for Mac forum where you will get more help. However, you need to tell us:

    1. what version of 1P you are using on your Mac (go to 1P > About 1Password and tell us exactly what it says there);
    2. what version of 1P for iOS you are using (go to the 1P Settings screen and look towards the bottom for the version number);
    3. your OS X and iOS version numbers;
    4. how you sync your 1P data between your Mac and your iOS device(s) (Dropbox, iCloud or local wifi sync);
    5. whether you have recently changed your master password and, if so, on what device.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited March 2015

    @maui19: The information Stephen_C requested is definitely a good starting point.

    We at AgileBits do not have access to your 1Password data or the Master Password you used to secure it. So while we will not be able to recover data for you, you may be able to get into it. If you have not already, be sure to see if you can access your 1Password data by trying these steps on your iPhone or on one of your Macs, depending on which it is that you are having trouble with.

    But failing that, if you are sync'ing your 1Password data and you are able to get into 1Password on at least one of your devices, then we know a couple things to be true: 1) your 1Password data is intact, and 2) you can safely remove and reinstall 1Password on the problem device and just sync it back from one of the others. But always keep a backup handy, just in case!

    Please let us know what you find. We will get this sorted out for you! :)

This discussion has been closed.