Constant error message
Recently updated to Password 5 when it came out. Recently program blinks a lot, logs off frequently. I a, now getting message that I have two programs running??. Have had quires from you asking for a diagnostic and approved but no subsequent followup.only to get repeat messages for double programs.
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You should have received an automated reply when you sent that diagnostic report. I would contain a support ticket number. If you post that ticket number in this thread, it should help speed up your response.
In the meantime, have you looked to see where that extra copy is? Sometimes it's on an attached backup disk. Do you use ay automatic backups? Also, check your Downloads folder. If there is a copy there and one in the Applications folder, delete the one in Downloads, empty the trash, restart the system for good measure, and see if the error disappears.
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Hi @gatorbobpa,
The error message should be telling you where both copies of 1Password are and if you need assistance, posting a screenshot of just the error message would be enough for us to go on.
The heart of the issue is we have a helper application called 1Password mini. For filling in the browsers to work and all the security timers to work 1Password mini needs to be running even if you don't have 1Password open. We tell OS X we want to keep this help app running but we're not allowed to say where it specifically is. So if you have two copies of 1Password on your machine then OS X can wander off, get confused and launch the wrong one. I've researched this and repeatedly bugged the developers until I had my had wrapped around it and due to sandboxing in OS X we're simply stuck. We hope to improve the error message but we can't resolve the situation that caused this.
If you post back here with the error message I'm confident we can get this resolved nice and quickly for you.
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