sync with wifi timing out

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dsuyehara
dsuyehara
Community Member

1password 5.1
syncing iOS devices to imac using wifi. timing out. code=60. Secret codes match.

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @dsuyehara: I'm sorry to hear that! It sounds like you're using 1Password 5.1 on the Mac then, and are having trouble using Wi-Fi Sync to get your data to your iOS devices. Is that correct?

    First, make sure you've got iOS, OS X, and 1Password up-to-date. We've released version 5.3 of 1Password for both Mac and iOS within the last week or so.

    Next, restart your devices (including your router). A timeout means that 1Password is waiting for a response and not receiving one, so any network communication issue could cause that.

    Please let me know what you find. I look forward to hearing back from you. :)

  • dsuyehara
    dsuyehara
    Community Member
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    Thx brenty for prompt reply. Yes, I can't sink my iOS devices with the latest and greatest 1Password 5.3. But it didn't sync when it was 5.1. I rebooted everything, imac, ipad, iphone, and router,.....and NADA. What next?

  • dsuyehara
    dsuyehara
    Community Member
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    All my devices have the latest operating systems. I'm UPTODATE on everything, and can't sync via wifi.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @dsuyehara: Thanks for getting back to me! I'm sorry you're having trouble with Wi-Fi Sync.

    I hope you don't mind, but I've moved this discussion to the Mac section of the forums.

    It is important to remember that there is a lot that can go wrong with Wi-Fi in general (as I am sure we all know from experience!) It depends on every link in the chain, and the weakest can always cause it to break. Or there may be something actively blocking the connection.

    It sounds like you may have done some of these already, but bear with me as we want to make sure we leave no stone unturned:

    1. Reset device Wi-Fi (both devices)
    2. Restart OS (both devices)
    3. Soft-reset router (if possible)
    4. Hard-reset router
    5. Reset sync settings (both devices)
    6. Forget the Wi-Fi network and reconnect
    7. Disable software firewall (OS or 3rd party — just turning it off and back on again can help in many cases where traffic is being blocked in error)
    8. Disable security software
    9. If security or firewall software turns out to be the issue, turning it back on and setting an exception for the traffic may work, provided that is an option.

    Especially if you have network or security software running, be sure to let us know what it is. I hope this helps! Let me know your results. :)

  • dsuyehara
    dsuyehara
    Community Member
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    REALLY? Sounds very very time consuming and dangerous. There's got to be a better way.

  • dsuyehara
    dsuyehara
    Community Member
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    Also, the primary vault is grayed in wifi preference, porque?

  • Aleen
    Aleen
    1Password Alumni
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    Hi @dsuyehara!

    If you'd like, you can go through the list @brenty provided one item at a time to see if it resolves your trouble instead of doing them all. If the first suggestion doesn't work, move on to the second, and so on. Brent did a great job of putting them in a priority order :)

    Your primary vault is grayed out because it must by synced; therefore, we don't give you the option to try to not sync it!

    Please let us know if the steps above help!

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @dsuyehara: And just to clarify, we wouldn't want you to do anything rash like deleting data, and restarting your equipment is (provided it is not defective) completely safe. Unfortunately there isn't a way to resolve Wi-Fi issues without at least trying these steps. If we try nothing, nothing will change. :(

  • dsuyehara
    dsuyehara
    Community Member
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    Hi. Thanks again for your prompt reply. I've rebooted the wifi, no change. I'm now getting message that sync is attempting to different vault than originally encrypted? Do you know what that might mean?

  • Aleen
    Aleen
    1Password Alumni
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    Hi @dsuyehara,

    I'm sorry about the trouble! This is an error we're investigating. While we don't know what's causing it to occur, we do know how to resolve it.

    If all of your items are present in 1Password for Mac, you can uninstall 1Password on your phone, then reinstall it and go through the existing user setup to sync your data. WiFi sync should work as you'd expect after the uninstall/reinstall.

    If some items are missing in 1Password for Mac, let me know so we can work around it.

  • auramine
    auramine
    Community Member
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    I had this same problem between my MacBook Pro and my brand new iPhone 6. This thread helped me to resolve the problem, thanks! However, I had to disable both my Mac Firewall and my McAfee Firewall to enable the sync. There has to be a better way, right?

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited April 2015
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    @auramine: Excellent! I'm glad you were able to get it working. :+1:

    In regard to your firewall woes, you should be able to set up an exception for both to allow Wi-Fi Sync to proceed unhindered. You'll need to open UDP port 5353 for both outbound and inbound traffic, which is the port that Bonjour (Apple's zeroconfig implementation) uses for connecting available services on the network.

    I hope this helps. Please let me know if you have any other questions! :)

  • auramine
    auramine
    Community Member
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    Thanks! Put the exception in my MacAfee Firewall and no further problems. I appreciate the support. Great product!

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @auramine,

    I'm glad @brenty was able to help find a solution. The first part of the troubleshooting process is identifying the cause (in your case McAfee) and then finding the lowest impact solution which thankfully in this case was just opening a port rather than anything more extreme like not having a firewall.

    @dsuyehara Let us know if Aleen's reply helped or not. This is a new bug that we're working on but until we get a proper fix this slightly cryptic error message is better than the possibility of data corruption which is one of our primary concerns. If you need further assistance please do say.

  • dsuyehara
    dsuyehara
    Community Member
    edited April 2015
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    Aleen, ur suggestion worked. Muy happy now

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @auramine: Yes! I'm glad that worked for you. Thank you for the kind words. You are most welcome! Often just telling the firewall to 'back off' 1Password will do the trick. ;)

    @dsuyehara: I'm not sure whether I should say "douitashimashite" or "de nada", so on behalf of Aleen I'll just go with "you're welcome"! :chuffed:

  • AgilePfann
    AgilePfann
    Community Member
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    Thank you @dsuyehara, just restarting both devices (Mac and iOS devices) helped... against the time out problem with syncing

  • dsuyehara
    dsuyehara
    Community Member
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    You are welcome

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Glad to see everybody has had success :smile:

This discussion has been closed.