Trial expired?!

Marina.DeSantis
Marina.DeSantis
Community Member

I have been using 1Password for 2 years on MacBook Pro. All of a sudden, my browser extension is alerting me that the trial has expired.
I still have the invoice of the purchase from the AppStore. Can you suggest what I can do to get rid of the message?

Comments

  • danco
    danco
    Volunteer Moderator

    Do you by any chance have two versions of 1PW. The "trial expired" message should not appear on App Store versions (as they don't have a trial), but you might also have downloaded a recent version direct from AgileBits.

  • Stephen_C
    Stephen_C
    Community Member

    I suspect danco is correct but just in case you need more information have a look at this knowledge base article about the "trial expired" message.

    Stephen

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @Marina.DeSantis,

    Did @danco's and @Stephen_C's posts point you in the right direction? It sounds to me like you've accidentally downloaded 1Password from our website rather than updating through the App Store. Here's a quick guide that can help you safely discard the AgileBits download and switch back to the Mac App Store version. We're here to help if you have any other questions! :)

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