disappearing attachments

dwalters

Hi,

I've had problems with attachments disappearing, and really not sure what's going on. I'm using the latest MAS 1Password on 10.10.3 and the latest iPhone (Pro features), with iCloud sync. I have long had problems with things randomly disappearing in Dropbox (both in my keychain and outside, so it's not a 1Password problem) so I decided to just go all in on the iCloud version hoping that my Dropbox issues could be avoided. I switched to the iCloud sync over a month ago.

But now, an attachment that I added a week ago doesn't display ("file could not be opened because it's empty" on the mac, just a neverending spinner on the iPhone.) I've tried restoring some older backups, but have had no luck. The backup filename actually indicates 8 attachments, but when I export my current vault to 1pif there are only 6 attachments in the export.

What could cause this? I often have really flakey internet connectivity, I'd be the first to admit. Is there any way to recover my attachment?

Thanks!

Drew_AG

Hi @dwalters,

I'm sorry you're having trouble with your attachments in 1Password! I don't know why that's happening, so to help us figure out what's going on, I'd like to ask you to create a Diagnostics Report from your Mac and from your iPhone:

—Mac— https://support.1password.com/diagnostics/mac.html

—iOS— https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email(s), along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

You should receive an automated reply with a ticket ID number. Please post that number here so we can track down the reports and make sure you receive a reply as quickly as possible.

Once we see the reports we should be able to better assist you. Thanks in advance!

ref: XWF-89155-663