Charged Twice for a License

Outlanderfrog
Outlanderfrog
Community Member
in Mac

I just bought the full license for 1Password, but my bank account shows that I was charged twice. What options do I have?

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited May 2015

    Where did you make your purchase? The AgileBits web store? If so, send email to support+licenses@agilebits.com and explain what happened. I'm sure they will straighten it out.

    If you have two licenses from the Apple Mc App Store, that must be because you have used different AppleIDs. In that case, you'll need to contact Apple, since the AgileBits folks get no information about who buys from the Apple stores.

  • Outlanderfrog
    Outlanderfrog
    Community Member

    Thanks!

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Outlanderfrog,

    Checking our records it seems you now have a refund for one of the licences. I can't explain why but yes, it does look like two very separate purchases went through. I'm just happy you noticed and queried this so we could sort it out in a timely manner.

    If you have any follow up questions do please ask :smile:

This discussion has been closed.