I Can't Find My Data
Hi, I have the 1Password app on my iPhone and I already have a vault and everything. I wanted to have 1Password on my laptop (Mac), so I downloaded it and clicked "Awesome! Let's Get Started" and then "I've used 1Password before" and then "Another Device" because it's on my phone. I then clicked "More Information" (because it was the only other button left to click) and it brought me to a page that said "Getting started again on a new computer". I scrolled down and read over the whole page, but it was just instructions on how to do what I had just done (opening the application, click "Awesome! Let's Get Started", click "I've used 1Password before", blah blah blah). What now? I've read almost every help page there is and I still can't find anything useful. Also, I've already installed the browser extension to Chrome and I've tried clicking on it to try and log into my vault, but it just says "(null) Vault" and it won't let me log in because it says "There is no vault. Please open 1Password app".
Please help, Thanks!
Btw, don't blame me if the answer is obvious, because I got 1Password just a few weeks ago (and I've loved it so far :)).
Comments
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Hi @Someone123,
Thanks for giving 1Password a try! And of course we'd never blame you for asking a question... the answer can't be too obvious if you couldn't find it, right? But I'll see what I can do to assist. :)
In order to access your vault from iOS on your Mac, you'll need to sync the data. There are a few sync options, including Dropbox, Wi-Fi, and iCloud (only available if you purchased 1Password 5 from the Mac App Store). Were you already syncing your data from 1Password for iOS to Dropbox or iCloud?
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Thank you so much @Vee! I found that syncing with Wi-Fi worked the best for me. I had synced with iCloud before on my phone, but...I don't know- something went wrong so I tried with Wi-Fi and it worked; now I have all my passwords both on my phone and my laptop. Thanks again! :)
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On behalf of Vee, you're very welcome! I'm glad her answer helped you to get Wi-Fi sync working, and that you have your data on both your iPhone and Mac now. We're always happy to help, so if you ever need anything else, be sure to let us know! :)
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