Bank Accounts missing

gbenrus25

This alpha version only has credit card but is missing bank accounts and personal information under categories.

Thanks

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

DBrown

What version of 1Password Alpha (Settings > About) are you using, @gbenrus25, on what type of device, and running what version of Windows?

gbenrus25

@DBrown Version 1.1508.143.0, on a Surface Pro 3 running Windows 10

DBrown

Thanks, @gbenrus25.

As mentioned in the release notes for that build, you should always see the Logins, Credit Cards, Identities, and Secure Notes categories on the Lists panel, even if they're empty, and the other categories listed there only if you have items of those types saved in the currently selected vault.

Does that match what you're seeing in the app?

Here's the relevant line from the release notes:

• hide empty categories, except for Logins, Credit Cards, Identities and Secure Notes

gbenrus25

Sorry about the delay. There's no way to view bank accounts in the app. I definitely have it in regular 1Password so it's not empty and it doesn't show up in the app.

DBrown

Thanks so much for the follow-up, @gbenrus25!

I see that, too, on my own Windows 10 device. I'll let Dev know, in case it's not a known issue.

Enjoy your weekend!

gbenrus25

Bank Accounts is still missing and this app has been upgraded from Alpha to Beta. Please can you look into this? I need access to my bank accounts info.

Thanks

SergeyTheAgile

@gbenrus25 I assume you have .agilekeychain vault on your Dropbox or OneDrive? Can you please try to open app, wait till it finish sync (dots stop spinning around vault icon) and then click Settings\Help\Support\Email 3 days logs. It should open your configured mail client and attach logs that can help us to identify which items are mistreated. Thanks!

DBrown

If you think of it in time, @gbenrus25, please include a link to this forum thread in your e-mail message, so we can "connect the dots."

Thanks!

gbenrus25

Trying to do that doesn't open my email unfortunately. However, if you give me the email address to email, I can save the log and email that manually.

Thanks

SergeyTheAgile

@gbenrus25 please use support+windowsmodern@agilebits.com

Also, we just released an update that includes support for few more bank items, you can give it a try by use "Check for update" button in Store app.