1Password 6 on ios9 is stuck at "Looking up iCloud information" [Plug device in to power]

Bithunter0815

Same Problem, but just on the iPad-version of 1Password 6! iCloud Sync on my iPhone (also 1Password 6) and Mac (1Password 5.3) works fine!?!?

eva_s

Hi @Zulu70,

We have seen some other reports from folks who had to wait longer for the updates to hit their iPads. However, you should be seeing the update by now. If not, please write back and let us know.

ReyRodriguez

My diagnostics report has been sent.

eva_s

We are working on pinning down the source of the iCloud issues that you are seeing. We have identified two unique issues and to better determine what is going on with your own individual devices I would recommend the following:

1. Reboot your iOS device.

2. If that doesn't work, I'd like to ask you to create a Diagnostics Report from your iOS device:

https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

eva_s

Hi @ReyRodriguez,

Thanks! I found your diagnostic report and one of our Support Jedis will get back to you as soon as possible!

ref: JHS-72746-131

fischmanr

I've sent in the requested diagnostic reports as well from both iOS devices and one of my Mac's. The other Mac isn't reachable right now, but is experiencing the same issues as the Mac I sent the report on.

Ben

Hi folks,

Please be sure to post your ticket ID here once you've sent in your diagnostic report.

Thanks.

Ben

fischmanr

Ticket ID is ADV-43619-967.. Although I just noticed I forgot the # in front of the ADV!

leocarneiro

Same here

coping

I am having the same issue on both my iPhone 6 and iPad Mini 2. The sync never stops and doesn't actually sync anything. All was working fine on iOS 8.4.1. I've submitted the diagnostic from my iPhone, and got the ID: #KHM-99265-328.

Thanks

phirenze

I was having the same problem but basically did what @FYIJames suggested and it immediately started working.

I opened the native mail app and opened the native calendar (perhaps opening a connection to iCloud - who knows). And then i went into 1P and iCloud sync worked immediately.

ftlum

I'm having the same problem. I've synced to iCloud on an iPad 3 running iOS 9.1 beta. It can resync with itself ok, but my iPhone 5s running iOS 9.0 gets stuck looking for the synced data like everyone else is reporting. On the iPhone, I can see there a 1password file in iCloud; it's just that the 1password program can't read it.

ReyRodriguez

Ticket ID: [#JHS-72746-131]

airbudrecords

I finally got my Mac, iPhone, and iPad to sync again. I turned off the sync function in each device by going into Settings, Advanced, and selecting "Erase iCloud Data". I then selected "Erase Data and Settings" for each device. Afterwards, I turned sync back on for the Mac since it contained the datafile backups. Then turned on the sync for each device. All is working normal again.

fischmanr

I was able to get my iOS devices to start syncing again to iCloud by doing the same thing @airbudrecords did. However, to get my OS X devices to start to sync again, I ended up following the AgileBits "Starting over" guide. Once I did that, it found the iCloud data after reboot and everything is happy again. What's unusual is I did these same steps earlier in the day and they had no effect.

dougkillmer

Same issues here. iCloud sync broken on iPhone and iPad after version 6 update.

iPhone 6 Plus
iPad Air 2

[#DTK-45879-245]

ghostdance111

Just upgraded to iOS 9 and having an iCloud sync issue with iPhone. 1password sync via iCloud to iPad with no problems. Cannot sync to iPhone. Just sits there and says looking for iCloud information. Any help greatly appreciated.

aat

Hi,
Same issue here

fernandes_glen

same with me

Triarugger

Having the same problem here. Have send the diagnostic report under #WHQ-99953-314

stax

Same here. By turning the iCloud syncing off and then on again 1P ver. 6 appeared to find the vault OK but then went into a never ending sync where nothing was actually happening. Same issue on both iPhone and iPad.
iOS ver. 9.1,Public Beta

TheTomasN

How can I create a diagnostic report if I can't set up 1Password on my iPad?

pmazzei

I am trying to set up iCloud sync on iphone and ipad. I have upgraded to ios9 (was NOT using 1passwd before this upgrade).
When I select 'sync with icloud' on iPhone it says 'looking up iCloud information' and never advances past that point.
I have tried all of the recommendations (shutting off icloud drive, restarting device, etc) to no avail. The only thing I didn't do is to log out of icloud since that removes the apple pay cards, and I don't want to set those up again since virtually every other iCloud syncing I do is working fine. Anything else I can try? I'd rather not use dropbox ;)

Thanks
Paul

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:looking up icloud information, kb:icloud-faq, kb:icloud-remove-data, kb:icloud-troubleshooting-reset-cloud-data

pmazzei

1Password Version 6
OS Version - iOs 9
Sync Type trying to get to work: iCloud

stax

The Diagnostic report is #DHA-59243-953 for the above post.
Stax

Ben

Hi folks,

Our developers are investigating this issue. At this point the diagnostics reports we've collected have not been helpful in tracking down the cause, though we do certainly appreciate everyone sending them in so far (we had hoped they might point us in the right direction).

At this point we do not need further diagnostics reports on this issue.

We'll report back once we have more information.

Thanks!

Ben

fischmanr

@bwoodruff, something that occurred to me after I got everything working again was that in addition to the 1Password issues syncing with iCloud, I was also having issues with my ios 9 devices backing up to iCloud. AppleCare had me reset network settings on the devices and the backups started behaving correctly. Wonder if this also cleared up the 1Password problem as well, and just required the database to be recreated in iCloud from the iOS9 device, and then synchronized to the OS X devices?

Xantrix

Same Issue at iPhone and iPad here.

Ben

Thanks for letting us know, @fischmanr. Hopefully we can find a solution that does not require folks to reset their network settings, but good to know that may be a possible solution if not.

Motorcop33

Hi I'm having the same problem as everyone else 1pw6 on an iPhone6plus will not sync to the cloud. I have reset everything and deleted the cloud data nothing seems to work!