Can't Open 1 Password

dducatih

Have had 1 Password installed on two computers for several years. The 1 Password Icon is in the dock but clicking on it fails to open the login page. Today for the first time I get a message that says "verifying 1 Password". Then nothing. This is happening on my laptop. The same happened on my desktop but by entering my Apple ID I was able to open the program. I'm not given that opportunity on my laptop.

---

1Password Version: Can't open to tell you
Extension Version: Not Provided
OS Version: El Capitan 10.11
Sync Type: Not Provided

dducatih

Have had 1 Password installed on two computers for many years. Today for the first time clicking on the 1 Password Icon in the Mac dock would not open the program. Choosing "Open" would also not work. On my desktop I got the message "verifying 1 Password for this Computer" followed by a dialog box asking for my Apple Id. When I entered that 1 Password opened. I cannot get the same to occur on my laptop. I have not changed any settings

---

1Password Version: 5.14
Extension Version: 540046
OS Version: El Capitan 10.11
Sync Type: Not Provided
Referrer: kb:diagnostics

Stephen_C

Have you tried the other possible solutions mentioned in this sticky at the top of the forum?

If neither of those works please tell us what version of 1P you are using. You can find out by going to your Applications folder in Finder, right clicking on the 1Password app and choosing Get Info from the context menu.

Stephen

Jacob

Hey @dducatih! Sorry for the inconvenience. I just merged your posts to keep things organized. Did the sticky that Stephen linked to help out? You should be able to get things up and running quickly through a simple restart of your computer, but there are other fixes and they're mentioned in that post. Let us know if you need anything. :)

dducatih

Thanks for the follow up. It is working but not sure whether it is doing so via the "sticky" instructions. I did uninstalled the version that was not working, then downloaded and reinstalled the application. I expected to be asked for my "key". As this did not happen so I am unsure as to whether what seems to be working is a "trial" version or the real deal. OK for now. I guess I'll know in 30 days.
Dducatih.
PS/ sorry for the double posting of my issue. I noted and error, also found some additional requested info so was hoping to be more complete. Thanks

Jacob

@dducatih It sounds like you downloaded another version of the app, this time from our website rather than re-downloading from the Mac App Store. Not a problem! Just follow this guide to switch to the Mac App Store version.

dducatih

Hola Pendworth,
Still no cigar. I tried to follow "this guide" to switch from the the 1Password5 version to the Mac App Store version. I closed 1Password and Mini version by holding down the control key. Then went to Apple App store which does not give me the option to "get"..ie "download". The only option shown is "Open" (presumably because they know I have their version from before). Selecting "Open" still fails to actually open the application so either I'm missing something from your instructions or I'll need some additional hand holding.
Sorry to have this be such a problem but as you suggested I did notice that neither "Dropbox" or "iCloud" was sharing / syncing new entries.
Bewindered (@dducatih)

dducatih

I also went to the local Apple Store in Denver and spoke with their "genius" who seemed to be unaware of any problems and just felt because the current version I downloaded from Agilebits "was working" he did not want to "fuss with it and risk loosing data"....must have gotten one of their lesser savants.
@dducatih

Jacob

Bonjour @dducatih,

Well that is quite the conundrum isn't it! The best course of action at this point would be to check your Applications folder to see if you have any traces of the old app left. It would be named simply 1Password, not 1Password 5 or anything like that. Just move it to the Trash, but please do not use an app cleaner because that will remove your data. Restart your computer after that. If you're still not able to get things up and running properly, could you send us a Diagnostic Report?

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :) We'll take a look at the report and let you know what we find. Thank you very much!