Wi-Fi Sync issues
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My iPhone 6s won't sync (WiFi) since yesterday's iOS 9.2.1 update. 1Password still syncs fine with my iPad - hellllp!
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@illuminator: I hope you don't mind, but I've split you off from the other person's discussion so we can focus on your issue.
Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me all OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action.
The more information you can give, the better. For instance, are you receiving some sort of error message when yo try to sync the iPhone? Thanks in advance! :)
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Thanks for getting back to me. My main desktop computer is a Mac Mini (latest El Capitan), and I'm running iOS 9.2.1 on both my iPad and iPhone 6s. I said previously that 1Password (6.22) wasn't syncing (wifi) to my iPhone since a recent iOS update, but checking now, I see that it must not have been doing so for some time. The iPad, however, IS showing the latest synced info. I've recently had to change lots of cc info (new ones with chips arriving) so it's been very frustrating when having to check info on my iPhone when I'm out and about!
Need any more info from me?
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Need any more info from me?
Not at this point, I don't think, thank you for providing that! It is very helpful to know, at a minimum, that all of your versions appear to be the latest (iOS, OS X, and 1Password).
Often the easiest fix (workaround) is to switch from syncing with WiFi to syncing via Dropbox or iCloud. I only mention this as if you are in a rush to get things working, this may be the fastest solution. If you are set on using WiFi syncing, we'll be happy to troubleshoot that with you. Unfortunately there are a lot of complexities when it comes to syncing directly between two devices, without some sort of mediator (like Dropbox or iCloud provide), and so troubleshooting can get a little in-depth.
So, if we're still on WiFi sync, we have a very in-depth guide of troubleshooting steps we've gathered over the years compiled here:
(Mac) Wi-Fi Sync is not working
Under the Network Troubleshooting section, please pay careful attention to step #8 (using an ad-hoc network), if you reach that point without resolving the issue. Please let us know what the result of this is.
If you get to the bottom of the list and still things are not working properly, I'd like to ask you to create some Diagnostics Reports, one from each of your devices:
On the iOS devices, when you reach step 3 ("Log Settings") please enable "Wi-Fi Sync", "Sync", and "Replicator" and try syncing again prior to sending the reports. This will insure that information relevant to the WiFi sync attempts has been logged before the logs are sent to us.
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread ( https://discussions.agilebits.com/discussion/60252 ) in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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Thanks so much for your comprehensive list of suggestions. I will report back. I'm so curious as to what might have changed to impede usual/successful syncing with the iPhone. Oh well — on to explore further!
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Working fine now after turning off wifi on desktop & iPhone, getting the 'secret' code, etc. Must have simply needed resetting! Thanks again for all your help, guy!
1Password fan
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You're very welcome @illuminator! If we can be of further assistance, please don't hesitate to contact us.
Ben
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