1password 6 won't open on my mac

yimichaelxu
yimichaelxu
Community Member
in Mac

I bought the license for 1password 5 last year. Last month, I upgraded to 1password 6 and ever since, I haven't been able to open the app at all. When I click on the 1password 6 icon in applications, nothing happens at all. Any help would be greatly appreciated

1Password Version: 6
Extension Version: Not Provided
OS Version: 10.11.3
Sync Type: iCloud

Comments

  • Jacob
    Jacob

    Hey @yimichaelxu! I'm so sorry for the trouble. We'd be happy to help you get back up and running again. First, could you try simply reinstalling the 1Password app? To do that, make sure 1Password isn't running in your menu bar. If it is, click it, unlock it, click the gear icon, and click Quit 1Password mini. Then open Finder and head to your Applications folder, then move "1Password 6" to the Trash and empty the Trash. Once the app has been removed, head to our downloads page and grab the latest version of 1Password 6. Move it to your Applications folder and launch it. Let us know if it's working. :)

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