Going from surface pro to a Mac need help with license

santonson
santonson
Community Member
in Mac

Hello. I am just moving from a surface pro to a macbook pro. I have 1Password on my iPhone and had it on my surface pro. I can't find licensing info and my surface pro is no longer working so I can't get any info from it. Do I have to purchase another desktop license for a mac if I already had it for my surface? I tried retrieving license numbers but never received an email.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: dropbox
Referrer: kb:lost-license

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited March 2016

    Edit: After answering below, I rechecked the AgileBits store, and things seem to be different today than they were last time I looked. If what I have said below isn't helpful, I apologize. Someone from AgileBits will be along shortly to clarify things.

    @santonson -

    I deleted my previous answer, which seems to no longer apply.

  • santonson
    santonson
    Community Member

    The support ticket for this is #CDW-44865-184

    Thank you.

  • Megan
    Megan
    1Password Alumni

    Hi @santonson,

    I see that you've already received some help from our email team.

    I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)

    ref: CDW-44865-184

This discussion has been closed.