I added a new login on my work mac desktop app and it doesn't show up on my iphone app or home mac

Red Orange
Red Orange
Community Member
in Mac

I added a new login on my work mac desktop app and it doesn't show up on my iphone app or home mac

1Password Version: 6
Extension Version: Not Provided
OS Version: 10.11.3
Sync Type: dropbox
Referrer: forum-search:i added a new login on my desktop app and it's not showing up on my mobile app

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Red Orange,

    I'm sorry Dropbox sync isn't working correctly!

    Let's start by checking the Dropbox sync settings on each Mac, and on your iPhone:

    On each Mac:

    • Open 1Password and go to the menu for 1Password > Preferences.
    • Click the Sync tab.
    • Make sure it shows your vault is set to sync with Dropbox.
    • If it shows a different sync option or says None, set up Dropbox sync by following the steps here: Sync with Dropbox (Mac)
    • If Dropbox sync is already enabled, check the file name and file path for the sync file in Dropbox.

    On your iPhone:

    • Open 1Password and go to Settings > Sync > [vault name].
    • Make sure it shows the Sync Service is Dropbox.
    • If it shows a different sync service or says Start Syncing, set up Dropbox sync by following the steps here: Sync with Dropbox (iOS)
    • If Dropbox sync is already enabled, tap "Sync Service" and check the file name and path for the sync file in Dropbox (underneath Current Sync Method / Dropbox).

    If the problem is that one is syncing with a different sync file than the others, you'll need to disable the sync, then set it up again and choose the correct sync file.

    Let us know how it goes and what you find, thanks! :)

  • Red Orange
    Red Orange
    Community Member

    I disabled sync on my mac and iphone and set it up again. now everything is syncing! thank you

  • Drew_AG
    Drew_AG
    1Password Alumni

    You're very welcome! I'm glad to hear it's syncing correctly. Hopefully you're all set now, but if you run into more problems or have any questions, we're here for you. :)

  • Red Orange
    Red Orange
    Community Member

    I have a new problem. All my login name are missing and labeled UNNAMED. Now I can't access any of my logins

  • Stephen_C
    Stephen_C
    Community Member

    @Red Orange I have already answered your post on the same issue in the separate thread you started here.

    Stephen

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