I get the dreaded "An error occurred while installing..." Yes, I've quit and restarted Safari, so fr
I get the dreaded "An error occurred while installing..." Yes, I've quit and restarted Safari, so frustrating. So what do I do? Your "Help" page didn't.
1Password Version: 1Password 6 Version 6.2.1 (621002) AgileBits Store
Extension Version: 4.5.5 Safarixetz
OS Version: 10.11.4
Sync Type: how would I know this?
Referrer: kb-search:browser extension, kb:extension-troubleshooting, kb-search:unable to install browser extension, kb:browser-extension, kb:safari-cannot-install-extension
Comments
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Hello @NeS,
The most common reason for seeing that error message is if you already have our 1Password Safari Extension installed. Safari won't let you install a second copy but it doesn't make it clear in the error message it presents.
Check in the Extensions tab of Safari's preferences, do you see an entry for 1Password in the extension list on the left hand side? If you do the extension is already installed.
Does that help at all?
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Yes, this is exactly what happened. Thanks.
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Greetings @NeS,
If you run into any other issues please do let us know :smile:
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