seeing "Trial Ended" notice

cbsbert
cbsbert
Community Member
in Mac

Purchased 1Pass from agile bits site. Have my "Key" seeing the "Trial Ended" in top right of 1 pass. Do I need to pay the $65???

1Password Version: 6
Extension Version: Not Provided
OS Version: El Capitan
Sync Type: dropbox
Referrer: forum-search:seeing "Trial Ended" notice

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @cbsbert,

    Thanks for reaching out to us about this! If you already have a license for 1Password 6 for Mac, you certainly don't need to purchase another one. The 'Trial Expired' message simply means you need to activate the app with your license file. We have information about that here: If you see “Trial Expired” in 1Password

    I searched our system for the email address from your forum account and found your license for 1Password 6 for Mac. I resent your license info to your email, and you can use that to activate the app as explained in the above knowledgebase article.

    Hopefully you're all set, but if you have more questions or need anything else, just let us know - we're always happy to help! :)

  • cbsbert
    cbsbert
    Community Member

    Thanx!!! I (finally) figured out what I was doing wrong :(
    Bert

  • Drew_AG
    Drew_AG
    1Password Alumni

    You're very welcome! I'm glad to hear that helped and you were able to add your license file. We're here for you if you need anything else. :)

This discussion has been closed.