Annexes I added on my iMac are defective on IOS and on my ibook

werner_krauss
werner_krauss
Community Member

The Attachments are partially not visible or when I try do copy to desktop and open it they are corrupted.


1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: 10.10.5 / 10.11 Beta / iOS 9.3
Sync Type: Dropbox
Referrer: kb-search:Attachments unreadable, kb-search:Attachments, kb:switch-to-opvault, ug:mac/attach-a-file, kb:sync-options

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @werner_krauss,

    Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • werner_krauss
    werner_krauss
    Community Member

    support ID is [#NVF-48441-174]

  • Hi @werner_krauss - Thanks for sending us the diagnostics report. We will reply shortly via email :)

    ref: NVF-48441-174

This discussion has been closed.