My PC (Windows 8.1) is crashing out of the 1Password 6 Beta installation

khad

This discussion was created from comments split from: Families need a Windows solution.

Dig_Doug

My PC (Windows 8.1) is crashing out of the 1Password 6 Beta installation. Here's the log. I'm going to try a restart and reinstall.

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: AgileBits.OnePassword.Desktop
Problem Signature 02: 2016.4.1806.0
Problem Signature 03: 573f2b15
Problem Signature 04: AgileBits.OnePassword.Desktop
Problem Signature 05: 2016.4.1806.0
Problem Signature 06: 573f2b15
Problem Signature 07: 72d
Problem Signature 08: d
Problem Signature 09: System.MissingMethodException
OS Version: 6.3.9600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: d11c
Additional Information 2: d11cba02e435785ca1b281f96f8c34a4
Additional Information 3: 0a46
Additional Information 4: 0a469ddf06d14e19aef03c5e3a4faa3b

AGAlumB

@Dig_Doug: Thanks for reporting this! It looks like I'm able to reproduce the issue on one of my machines as well. We'll investigate this and get back to you!

MikeT

Hi @Dig_Doug,

We're still investigating this issue but in the mean time, can you check for Windows updates and make sure you have everything installed? Also, check the optional updates section, make sure all the latest .NET 4.6 updates are installed as well.

MikeT

Hi @Dig_Doug,

We're not able to reproduce this issue but your error is of that where you may not have the latest NET 4.6.1 framework installed.

Could you try this:

1. Download .NET 4.6.2 here: https://www.microsoft.com/en-us/download/details.aspx?id=49982
2. After it is installed, reboot, check for updates and install any that pops up
3. Reboot once more and try 1Password now.

AGAlumB

@Dig_Doug: Mike is right. Even though Windows told me I was up to date on .NET, re-installing it and rebooting as described above got it working on my machine here. Be sure to let us know how it turns out! :)

Dig_Doug

@brenty @MikeT I tried to install it from the standard MS Windows site, and it seems .NET is already installed. The error message below pops up when I tried their installer.

"Microsoft .NET Framework 4 is already a part of this operating system. You do not need to install the .NET Framework 4 redistributable. More information.

Same or higher version of .NET Framework 4 has already been installed on this computer."

Glad to get you more info via email if you'd like, to help ID the problem.

Dig_Doug

Ah, snap! I see that the 1PW beta requires an installation a PREVIEW version of .NET. That's really scary - many (most?) of us are running Windows as our business platform. I'll take the dive and hope that it doesn't break the underlying conduits to all my data systems.

SergeyTheAgile

@Dig_Doug please try stable .NET Framework 4.6.1 https://www.microsoft.com/en-us/download/details.aspx?id=49982

Dig_Doug

@SergeyTheAgile Too late, I've already went @MikeT's 4.6.2 Preview route.

Good news is it worked fine. 1PW is up and running as far as I can tell. And my data connectivity tools (eg several SAP tools) seems to be unaffected. I'll poke away on the tools and report out if I see anything strange.

One nice-to-have would be the ability to scan the QR code while going through the 1PW set-up. There was no way to use my PC camera to scan my QR code, would provide a significant shortcut.

Regards - DigDoug

SergeyTheAgile

@Dig_Doug QR scanner is actually up and running in desktop app - just do a screenshot with QR code on it and then press "Scan QR code" button, it will take image from the clipboard and analyze :) I believe you can press Fn key + space to make full screenshot.

Dig_Doug

My suggestion was regarding using the computer's camera to scan my QR. For instance, I have the QR on my phone's 1PW. I'd like to be able to 'scan' it using my laptop's camera to take a snapshot from my phone's screen.

SergeyTheAgile

Yep, we plan to enable camera in desktop app later, and allow universal app to use screenshots. Thanks for the suggestion!