Touch ID is not working

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JULCEV
JULCEV
Community Member
edited July 2016 in iOS

Regularly i enter with Touch ID, but with The new update of The app this no longer works, The problem is that i have forgotten my master password

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @JULCEV: You'll need to enter the correct Master Password to unlock your vault, and it will need to be entered before Touch ID can be used. (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

  • SCPenner
    SCPenner
    Community Member
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    I'm using the iOS 10 Beta and the latest version of 1Password for iOS and it no longer works using these versions either.

  • Ben
    Ben
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    @SCPenner,

    Does it work on stable iOS 9?

    Ben

  • SCPenner
    SCPenner
    Community Member
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    I turned it off on the iOS 10 phone and back on and it's now working!

  • SCPenner
    SCPenner
    Community Member
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    It is also working on my wife's iOS 9 iPad using the latest versions of software.

  • Ben
    Ben
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    Thanks for the update @SCPenner. Hopefully a future build of iOS 10 will resolve the issue. If not, I'm sure our developers will be on top of it. :)

    Ben

This discussion has been closed.