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Mac syncing to iPhone, but not vice versa

Community Member

I have 1Password running on two Macs, and any changes or additions/deletions I make in 1Password on either Mac sync nicely to my iPhone app. However, any changes I make in my iPhone app do not show up at all on my Macs, or in the browser version of 1Password, so it seems my phone reads from the server version of 1Password, but does not write to it. I am using the proprietary sync for 1Password (not iCloud or Dropbox), on 1Password for Families.

1Password Version: 6.5.2
Extension Version: Not Provided
OS Version: OS X 10.12.1
Sync Type: 1Password Servers
Referrer: forum-search:iphone sync


  • Hi @ocharters

    Thanks for taking the time to write in!

    I'm sorry to hear about the trouble getting your 1Password Families account data to appear properly on all of your devices. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!


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