Help! One of my team is trying to login a site using 1password teams it showing 3 logins.
Help my boss is trying to log into a site but is seeing 3 logins for the account and when she clicks on one its says info is incorrect - how do we fix it!
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Referrer: forum-search:Help! - One of my team is trying to login to a site using 1password teams - it is showing 3 logins
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Hi, @TraceyWhetstine !
Thanks for reaching out! :)
It sounds like your boss stored some passwords into their 1Password vault, but one of the passwords that they stored is incorrect. 1Password can store and fill in passwords for you using the browser extension, however, we do not have the capability to actually change the passwords for your web accounts. In shorter terms, we can help with storing and filling in passwords, but you have to change your passwords manually on the sites that you use, as 1Password can not do this for you.
If your boss is getting an invalid credentials error, then the problem most likely lies within the site that he or she is trying to log into. I would recommend contacting the site that your boss is trying to log into for more information on how to change his or hers password for that site.
Please feel free to ask if you have any further questions or concerns! I'm always happy to help! :)
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Hi Brian - no I don't think that's it. As I updated the password for the site myself.
If she clicks on the 1password option to open a website with the password saved under logins shouldn't that open the site?
Do you think she may need to clear the cache?0 -
Here is what is happening...https://screencast.com/t/QkUMENgsGM6
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Hey @TraceyWhetstine ,
Thanks for the video, that helps provide some context. Have you tried the other two login items in the list to see if either of those work? It could be that the first one in the list is an old copy of the website that contains the password before it was changed.
Steven
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Will try how do we get rid of the old ones?
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Hey Tracey,
To remove an older item, Edit the item, then click on "Move to trash".
Steven
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How do we get rid of the old logins - delete the cache?
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Hey Tracey, the instructions above are correct for how to delete an item. Once you do this the item will be moved to the trash and will no longer show up in the search window. There is no cache to delete.
Does this help?
Steven
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