Dianostic report from 1 Password 4 does nothing

mnadig

I'm using 1 Password 4.6.1.620 on Windows 10. When I select Help -> Diagnostic Report -> Neither Email or Export do anything. Is it on the file system somewhere I can find?
Thanks,
Mark

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1Password Version: 4.6.1.620
Extension Version: Not Provided
OS Version: Win10
Sync Type: Dropbox
Referrer: forum-search:diagnostic

AGAlumB

@mnadig: I'm interested to know what issue you're experiencing that's led you down this rabbit hole of trying to get the diagnostics in the first place, but I guess one thing at a time! :lol:

There is a chance some of the files are in Windows' temp folder or the EurekaLog directory. Here's how to get them:

1. Open Windows File Explorer, type %TEMP% in the address bar, and press Enter.
2. Try the diagnostics in 1Password again, and look for any files starting with "1Password" that appear in that folder.
3. If you don't see a "1Password.zip" file, select any other "1Password" files you see there, and compress them into a zip.
4. If you don't see any files in the directory, try %APPDATA%/EurekaLog/1Password and see if there's a 1Password.elf file. If yes, grab that instead.

Let me know what you find. I look forward to hearing back from you! :)

mnadig

Thank you. I found it in %APPDATA%/EurekaLog/1Password.

I emailed it to support. Thanks!

Greg

Hello @mnadig,

Found your email! We will take a closer look at the report from you and get back to you via email. Thanks! :+1:

ref: YPK-37574-251